Return and Exchange Policy

If you are an Eden Organica customer or wholesale account customer and are dissatisfied with any Eden Organica product, you may return:

• Any unopened product within 30 days after shipment for a full refund in the same method of payment of the purchase price and applicable sales tax (less shipping charges).
• Any opened product within 30 days after shipment for a credit on your Eden Organica account of the purchase price and applicable sales tax (less shipping charges).
• Any opened or unopened product up to 90 days after shipment for a credit on your Eden Organica account of the purchase price and applicable sales tax (less shipping charges and a 10% handling fee). The credit applied for opened product will be based on the percentage of the product returned. For example, if you return 50% of a product, then a credit of 50% (less shipping charges and a 10% handling fee) will be applied to your Eden Organica account.

Products Kits & Collections

Any product kit or product collection returned to Eden Organica must be complete; otherwise, the kit and/or collection will not be eligible for an exchange or refund. No individual items from a kit and/or collection will be eligible for a refund.

Return of Promotional Products

For any complimentary items received by you via a qualifying purchase or through the buy-one-get-one-free promotion or other promotion, returns will be handled as follows:

• If a qualifying purchase is returned in whole or in part and negates your qualification to receive the complimentary promotional item(s), the complimentary item(s) must also be returned or you will be charged for the free product(s).
• If one of the promotional products is returned, Eden Organica will not credit you, as Eden Organica will assume the returned item(s) is the promotional product(s). If all promotional products are returned, Eden Organica will credit you for the product purchased.

The return must have a Complaint Discrepancies Returns (CDR) number. To request a return and obtain a CDR number, contact Member Services by calling 1 (000) (000) (0000), emailing support@edenorganica.com, or submitting the request via Eden Organica’s Live Chat services. After your CDR is created, you will be sent a prepaid return label. Please secure the return label to the outside of the package.

Procedure of Returns

The following procedures apply to all returns for refund, repurchase, or exchange:

• The customer or wholesale account holder who purchased it directly from Eden Organica must return the product(s).
• The product(s) must be returned in its original container.
• The return must have a Return Merchandise Authorization number (RMA), which is included in each order when packaged for shipping. It may also be obtained by calling Member Services at 1 (000) (000) (0000), by emailing support@edenorganica.com, or by submitting the request via Eden Organica’s live chat services. The RMA number must be written on the outside of each package, or the shipment will be returned to the sender.
• If returned product is not received by Eden Organica’s distribution center, it is the responsibility of the customer or wholesale account holder to trace the shipment. Eden Organica is not liable for items lost or damaged in transit.
• Volume for exchanges will be counted in the month the exchange transaction was made.
• No refund will be made for subsequent returns of the same product, except when the product is damaged or defective.

Eden Organica reserves the right to review each return or exchange on a case-by-case basis. Credits will be issued when Eden Organica has processed the return. Damaged or incorrect shipments of products will not be subject to fees.